Terms of Use

Last updated: October 7, 2026

1. INTRODUCTION AND CORPORATE IDENTITY Welcome to lustreplates. The website lustreplates.com is officially operated and managed by Xi'an Shenwei Hengchuang Technology Co., Ltd. (Registered Address: Unit 10207-D100, Building 9, Poly Central Park, No. 3500 Taihua North Road, Weiyang District, Xi'an City, Shaanxi Province, China). Whenever you see the terms "we," "us," or "our" throughout this agreement, they refer exclusively to this corporate entity.

By accessing our website, browsing our tableware collections, or making a purchase, you agree to be legally bound by these Terms of Service. If you do not agree with any part of these rules, you may not access the website or use any of our services.

2. GENERAL USAGE CONDITIONS By agreeing to these terms, you confirm that you are at least the age of majority in your jurisdiction of residence. You agree not to use our products for any illegal or unauthorized purposes, nor may you violate any local or international laws while using our platform. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly if we suspect fraudulent activity or a violation of these terms.

3. TABLEWARE PRODUCTS AND PRICING We specialize in premium tableware. While we make every effort to display the colors, textures, and designs of our plates and dining essentials as accurately as possible, we cannot guarantee that your device's monitor will accurately reflect the physical product. All product prices are subject to change without prior notice. Furthermore, our products are governed by our 180-day Return & Refund Policy, which outlines the specific conditions under which items can be returned or exchanged.

4. BILLING AND ACCOUNT ACCURACY You agree to provide current, complete, and accurate purchase and account information for all orders placed on our store. In the event that we must cancel an order or adjust quantities, we will attempt to notify you via the email address provided during checkout.

5. PRIVACY AND PERSONAL DATA Your submission of personal information through our online store is governed by our Privacy Notice. We encourage you to review it to understand how we collect, process, and protect your data.

6. ERRORS AND INACCURACIES Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, and shipping times. We reserve the right to correct any errors and to update information or cancel orders if any information on the website is inaccurate at any time without prior notice.

7. PROHIBITED CONDUCT Users are strictly prohibited from using the site or its content to: (a) conduct unlawful acts; (b) infringe upon our intellectual property rights or the rights of others; (c) upload viruses or malicious code; (d) collect or track the personal information of others; or (e) interfere with the security features of our website.

8. LIMITATION OF LIABILITY To the fullest extent permitted by law, Xi'an Shenwei Hengchuang Technology Co., Ltd., along with its directors, employees, and suppliers, shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our service or any tableware products purchased through our platform.

9. GOVERNING LAW AND JURISDICTION These Terms of Service, along with any separate agreements whereby we provide you services, shall be interpreted, construed, and governed strictly in accordance with the laws of the People's Republic of China, matching our official corporate registration, without regard to its conflict of law principles.

10. MODIFICATIONS TO THE TERMS We reserve the right to update or modify these Terms of Service at any time. The most current version will always be posted on this page with the updated date at the top. Your continued use of the website following any changes constitutes your acceptance of those modifications.

11. CONTACT INFORMATION If you have any questions or concerns regarding these Terms of Service, please reach out to our official channels:

  • Operating Entity: Xi'an Shenwei Hengchuang Technology Co., Ltd.

  • Registered Address: Unit 10207-D100, Building 9, Poly Central Park, No. 3500 Taihua North Road, Weiyang District, Xi'an City, Shaanxi Province, China

  • Email: service@lustreplates.com

  • Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PDT)