Frequently Asked Questions

Last updated: October 7, 2026

Welcome to the lustreplates FAQ page. lustreplates is a premium tableware brand proudly operated by Xi'an Shenwei Hengchuang Technology Co., Ltd. We have compiled a list of the most frequently asked questions to help you understand our products, shipping, and return policies.

๐Ÿ›’ Orders & Payment

Q1: What currency are your prices in? A: All prices displayed on our store are in US Dollars (USD / $).

Q2: Can I change or cancel my order after placing it? A: We process our tableware orders very quickly (within 1-3 business days) to ensure fast delivery. If you need to change or cancel your order, please contact us at service@lustreplates.com as soon as possible. Once the order has been packed and handed over to the carrier, we are unable to modify or cancel it, but you can always return it under our 180-day return policy once it arrives.

๐Ÿšš Shipping & Delivery

Q3: How long will it take to receive my order? A: Delivery time consists of two parts:

  • Processing Time: 1 to 3 business days (excluding weekends and holidays).

  • Shipping Time (United States):

    • Standard Shipping: Estimated 7-12 business days.

    • Express Shipping: Estimated 4-7 business days.

Q4: How much does shipping cost? A: We offer tiered shipping rates for our US customers:

  • Standard Shipping: $2.99 (Free for orders between $39.00 and $48.99).

  • Express Shipping: $5.99 (Free for orders $49.00 and above).

Q5: Do you ship internationally? A: Currently, to ensure the safe delivery of our fragile tableware, we primarily ship to addresses within the United States.

Q6: What happens if my plates or tableware arrive broken? A: We package our items with the utmost care, but breakage can occasionally happen in transit. If your item arrives damaged, please take a photo of the broken item and the packaging, and email us immediately at service@lustreplates.com. We will arrange a replacement or refund for you right away.

๐Ÿ“ฆ Returns & Refunds

Q7: What is your return policy? A: We want you to be completely satisfied with your dining essentials. We offer a comprehensive 180-day return window, calculated from the date of delivery. To be eligible, items must be unused, unwashed, and in their original packaging.

Q8: How do I start a return? A: To initiate a return, you must email us first at service@lustreplates.com.Important: Please do not send your heavy tableware items back to our corporate registered address in China. Our customer service team will provide you with the correct designated return warehouse address and safe-packing instructions once your return request is approved.

Q9: When will I receive my refund? A: Once we receive and inspect your returned item, we will notify you of the approval. If approved, you will be automatically refunded on your original payment method within 5-10 business days.

๐Ÿ“ž Contact & Support

Q10: How can I contact customer service? A: If you have any other questions, please feel free to reach out to us!

  • Operating Entity: Xi'an Shenwei Hengchuang Technology Co., Ltd.

  • Corporate Address: Unit 10207-D100, Building 9, Poly Central Park, No. 3500 Taihua North Road, Weiyang District, Xi'an City, Shaanxi Province, China

  • Email: service@lustreplates.com

  • Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PDT)