About Us

Last updated: October 7, 2026

Welcome to lustreplates!

Founded with a dedication to elevating everyday dining experiences, lustreplates specializes in premium tableware. Led by our founder Wang Jiangtao, our team believes that beautifully crafted plates and dining essentials can transform a simple meal into a memorable gathering. We carefully design and curate our tableware collections to bring both elegance, durability, and a touch of art to your table.

Who We Are Transparency and trust are essential to our business, and we want you to know exactly who you are shopping with. lustreplates is an online retail brand proudly owned and operated by Xi'an Shenwei Hengchuang Technology Co., Ltd. Our corporate headquarters and dedicated operational team work closely together to ensure the highest standards of product quality and customer satisfaction for every piece of tableware we deliver.

Our Commitment to You We stand firmly behind the craftsmanship of our tableware. Because your satisfaction is our ultimate priority, we offer a comprehensive 180-day return policy, calculated from the date of delivery. We want you to have ample time to experience our products in your home with absolute peace of mind.

Contact Information Whether you have a question about our collections, need assistance with an order, or just want to share your dining setup with us, our customer service team is here to help.

• Company Name: Xi'an Shenwei Hengchuang Technology Co., Ltd.

• Registered Address: Unit 10207-D100, Building 9, Poly Central Park, No. 3500 Taihua North Road, Weiyang District, Xi'an City, Shaanxi Province, China

• Customer Service Email: service@lustreplates.com

• Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PDT)

We typically respond to all email inquiries within 24 business hours. Thank you for choosing lustreplates to be a part of your home and dining experience.