Shipping Policy

Last updated: October 7, 2026

1. General Information lustreplates is an online retail store operated by Xi'an Shenwei Hengchuang Technology Co., Ltd. (Registered Address: Unit 10207-D100, Building 9, Poly Central Park, No. 3500 Taihua North Road, Weiyang District, Xi'an City, Shaanxi Province, China).

All orders are subject to product availability. We strive to maintain accurate inventory counts on our website, but from time to time, there may be an inventory discrepancy. If a tableware item is out of stock after you place your order, we will notify you and refund the unavailable item using your original method of payment.

2. Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification email containing your tracking information when your order has shipped.

3. Shipping Destinations Currently, lustreplates primarily ships to addresses within the United States. We do not currently offer vague international shipping to ensure the best logistics and safety experience for our US customers.

4. Shipping Rates and Delivery Estimates (United States) Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping tiers based on your order amount (in USD):

  • Standard Shipping (Estimated delivery in 7-12 business days)

    • Orders between $1.00 - $38.99: $2.99

    • Orders between $39.00 - $48.99: Free Shipping

  • Express Shipping (Estimated delivery in 4-7 business days)

    • Orders between $0.00 - $48.99: $5.99

    • Orders $49.00 and above: Free Express Shipping

(Note: Delivery delays can occasionally occur due to extreme weather, carrier issues, or peak holiday seasons. We appreciate your patience.)

5. Order Tracking Once your order ships, you will receive a shipping confirmation email that contains a tracking number. You can use this number to track your package's journey. Please allow up to 48 hours for the tracking portal to update.

6. Damaged or Lost Packages (Fragile Items) We take great care in packaging our premium tableware to prevent breakage during transit. However, if your order arrives damaged, broken, or gets lost in transit, please save all packaging materials and damaged goods, and contact our customer service immediately so we can file a claim with the carrier and send you a replacement.

7. Returns & Refunds Integration As part of our commitment to your satisfaction, all shipped orders are eligible for our comprehensive 180-day return policy, calculated from the date of delivery. For detailed instructions on how to return an item, please review our full Return & Refund Policy.

8. Contact Us If you have any questions or concerns regarding our shipping practices, please feel free to reach out to us:

  • Operating Entity: Xi'an Shenwei Hengchuang Technology Co., Ltd.

  • Customer Service Email: service@lustreplates.com

  • Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PDT)